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Online Banking And Phone System Problems

Wednesday, September 21st, 2011 @ 4:11pm

We are temporarily experiencing some Online Banking and Phone Systems problems. We have technicians working on the problems and will have them resolved as quickly as we possibly can. Thank you for understanding.

Telephone Scam

Monday, April 18th, 2011 @ 10:28am

Another form of telephone scam has been received during this last weekend. It is in a text appearing to come from the Credit Union that informs the member that their card has been deactivated and to please call a specific number. When you call the number it instructs you to enter your 16-digit card number. Never give your credit card account number or any of your account numbers to anyone over the telephone. The Credit Union will never ask you for your account numbers.

Scam Alert

Thursday, April 7th, 2011 @ 2:35pm

As a reminder in light of recent breaches in the news:

If a company believes that your information was compromised you will be contacted by email. The email will state that your name and email may have been compromised - no follow-up action with the company will be required.

The hackers who stole the data will likely send phishing emails asking for your personal information. Phishing emails often appear to be from legitimate companies, but are in fact crafted to solicit your personal banking information and social security number.

Legitimate companies will never ask for a bank account, social security number or username and password in an email. Common examples of phishing emails include fake "package delivery confirmation" and "bank account" emails. The following tips are offered to stay safe from online hackers.


  • Never respond to an email soliciting personal information. If you suspect it might be legitimate, pick-up the phone and call the company directly.
  • Do not click on any links embedded in phishing emails. They may contain viruses or malware designed to steal your personal information.
  • Make sure your computer has up to date anti-virus software.



If you have been the victim of a scam, file a complaint at your local law enforcement.

Your Privacy

Friday, January 22nd, 2010 @ 11:42am

We at Pacific Crest Federal Credit Union are committed to the member's privacy and protection of their financial information. If you receive an email from a source representing Pacific Crest FCU, that asks you to visit a website and input your Pacific Crest Federal Credit Union member information, please do not follow the direction of that email. This correspondence is not from the credit union. We will not ask for your credit union information in any form on any part of our web site or its affiliates.

Emails such as this are known as "Phishing". They fraudulently represent Pacific Crest Federal Credit Union to gain access to your information when you go to a website mentioned in the email. For more information about phishing and how to address the issue, please visit the links below:

http://www.antiphishing.org/
http://www.ftc.gov/bcp/consumer.shtm

Malicious email purporting to be from NACHA

Friday, January 22nd, 2010 @ 11:42am

A malicious email purporting to be from NACHA is currently circulating. Random individuals and/or companies may have received a falsified e-mail with the subject title "Rejected ACH Transaction." This e-mail appears to be from NACHA - The Electronic Payments Association telling them that there is a problem with an ACH transaction they have originated. The e-mail includes a link which redirects the individual to a fake web page which appears like the NACHA website and contains a link which is almost certainly executable virus with malware. See sample below.

IF YOU GET ONE OF THESE EMAILS DO NOT CLICK ON THE LINK! The email carries a potentially destructive virus. A sample of the phishing email follows:
= = = = = Sample E-mail = = = = = =

From: nacha.org
Sent: Thursday, November 12, 2009 10:25 AM
To: Doe, John
Subject: Rejected ACH transaction, please review the transaction report


Dear bank account holder,

The ACH transaction, recently initiated from your bank account, was rejected by the Electronic Payments Association. Please review the transaction report by clicking the link below:

Unauthorized ACH Transaction Report (this is the how the link is presented)

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Additional information can be found on the NACHA website.