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Student Scam

Wednesday, May 9th, 2012

There are students going door to door saying that they are selling magazines to raise money for their baseball team. They state they live in the same neighborhood and the magazines can be donated to the troops in order to make people want to donate. They are not giving receipts so there is no way to follow up on this. Please be aware that this is not a legitimate fundraiser and do not give them a check.

Telephone Scam

Monday, April 18th, 2011

Another form of telephone scam has been received during this last weekend. It is in a text appearing to come from the Credit Union that informs the member that their card has been deactivated and to please call a specific number. When you call the number it instructs you to enter your 16-digit card number. Never give your credit card account number or any of your account numbers to anyone over the telephone. The Credit Union will never ask you for your account numbers.

Scam Alert

Thursday, April 7th, 2011

As a reminder in light of recent breaches in the news: If a company believes that your information was compromised you will be contacted by email. The email will state that your name and email may have been compromised - no follow-up action with the company will be required. The hackers who stole the data will likely send phishing emails asking for your personal information. Phishing emails often appear to be from legitimate companies, but are in fact crafted to solicit your personal banking information and social security number. Legitimate companies will never ask for a bank account, social security number or username and password in an email. Common examples of phishing emails include fake "package delivery confirmation" and "bank account" emails. The following tips are offered to stay safe from online hackers.

  • Never respond to an email soliciting personal information. If you suspect it might be legitimate, pick-up the phone and call the company directly.
  • Do not click on any links embedded in phishing emails. They may contain viruses or malware designed to steal your personal information.
  • Make sure your computer has up to date anti-virus software.
If you have been the victim of a scam, file a complaint at your local law enforcement.

Your Privacy

Friday, January 22nd, 2010

We at Pacific Crest Federal Credit Union are committed to the member's privacy and protection of their financial information. If you receive an email from a source representing Pacific Crest FCU, that asks you to visit a website and input your Pacific Crest Federal Credit Union member information, please do not follow the direction of that email. This correspondence is not from the credit union. We will not ask for your credit union information in any form on any part of our web site or its affiliates. Emails such as this are known as "Phishing". They fraudulently represent Pacific Crest Federal Credit Union to gain access to your information when you go to a website mentioned in the email. For more information about phishing and how to address the issue, please visit the links below: http://www.antiphishing.org/ http://www.ftc.gov/bcp/consumer.shtm

Telephone Scam (Vishing)

Friday, January 22nd, 2010

Several members of Oregon credit unions have received calls from a telephone scam involving fraudsters attempting to obtain personal information from cardholders. Descriptions of the telephone call follows: Cardholders receive a computer-generated call claiming to be from their financial institution. The call claims their accounts have been frozen and then direct the cardholder to call a toll-free number to leave their debit card information in order to reactivate any cards. The toll-free number includes a recorded message that asks the member to key in their account number, card expiration date, and PIN. Cardholder awareness is a key in combatting fraud. Should you receive any questionable calls, please make sure that you do not provide any personal information. Here are some additional tips to protect you from fraud: Make sure you, our member, initiate contact, and the institution verifies your identity with questions only you could know. To verify whether the call is legitimate, call your credit union or visit our website, using the phone number or internet address from your account statement or account documentation. Do not call back a number provided over the phone or click on a link in an email. Most communications will include something that will concern or excite the victim. If you have been the victim of a scam, file a complaint at your local law enforcement. Notify your credit union.

Mail Scam

Friday, January 22nd, 2010

One of our Lakeview members was alert and avoided another scam technique. She received a Parcel Tracking Notice with a jewelry value of $50. The notice stated, "This office is attempting to reach you. To claim this parcel, you must telephone the number below immediately and arrange for delivery. The item is prepaid, but a processing and delivery fee of $6.95 must be remitted. This fee can be paid only by telephone and only with a credit card (Visa or MasterCard). This is your only notification. Call this Toll-Free Number: 1-800-511-4690 and have your credit card information ready when you telephone." Please be care of this scam. Once they have your credit/debit card information, victims are having unauthorized charges on their accounts. Never, give out your personal or financial information over the phone or online unless you have initiated the transaction.